No wonder they're going under.

WARNING - RANT - I spent four hours on the phone with a particular airline this week (Hint: their name begins with the letter A and ends with "merican Airlines." Three weeks ago, I booked a flight to visit my friends in New York City. Unfortunately, I incorrectly booked myself for a Saturday return flight instead of a Sunday flight. I looked at the availability on the Sunday flight I was hoping to switch to (over 50 seats open), and contacted American Airlines to notify them of my error and see what could be done. I was quickly notified that I could change my flight for a total of $270 dollars - 150 change fee plus 120 dollars in increased fair costs. After I got over the fact that a one way flight on a Saturday is apparently 120 dollars less than a Sunday flight, I asked if there was any way I could use my AAdvantage miles to help the situation.

I was told that I could use my miles (which I had enough of for a free flight), but I couldn't use those miles to fly on Thursday or Sunday, that my only options were to fly on Wednesday (and take an extra day off from work) and then back at 6AM on Monday Morning...after the cancellation fee of 150 dollars on my round trip flight. Unacceptable. AND ANOTHER THING - Why is it 150 dollars to change a one-way flight, 150 dollars to cancel a flight, and 150 dollars to change a complete round trip? That defies all logic.

I politely asked the lady if I could speak with her supervisor, not that she had done anything wrong, but I was hoping to find a better solution. Her response: "Ha I don't care, I told you the correct answers." Thanks Lady.

I spoke with her supervisor, who in many more woods essentially told me "tough ****." I told him that I was probably going to end up using my miles; I just wanted to get rid of them because I'd be cancelling my American Airlines credit card. Before I could get that out of my mouth, his deadpan reply was "Well you're going to have to call Citibank to do that." Once again, glad I could give you guys my business.

Nevertheless, thanks to a friend in the Airline industry, I cancelled my flight through American and will be going to New York next weekend UNTIL SUNDAY to hang out with my friends. As soon as my month's statement is received and I square up my balance, I'm cancelling my credit card and will go out of my way to fly on anything other than American Airlines. Your assanine policies just cost you a customer for life, AA. Hope it was worth it.

Why doesn't Southwest fly into Atlanta? If I had booked my flight with them, I could call the day of the flight, and as long as there is availability on the flight, I can switch to it, penalty-free. Why charge customers from switching from one airplane with seats to another airplane with free seats? I'm still on your airplane, just a different one. Whether or not I'm on EITHER of them, the flights will go. Why can Southwest do it free of charge while every other airline charges a RIDICULOUS fee? Are we to assume your system doesn't allow a change for free while Southwest does? What world do you live in?! I feel like I'm taking crazy pills!

Okay, rant over.